Flat-lined in terms of turnover for last 4 years (£800k)
Owner/Director grown bored
No strategy for the future
Losing as many clients as gaining p.a.
Restructured business into 4 regional divisions (internal franchises)
Structured regional teams in line with business
Head Office provided managed services
Developed Client Account Management system
Turnover increased by £500k in 1st year
Minimal client loss during this time
Profits grew from 17% to 24%
Created clear Management Team (owner super-numeri)